訂車流程及條款

Booking Process:

l   Select date and time

l   Confirm departure point and destination. 

l   Confirm the total number of passengers.

l   Confirm the number and size of luggage pieces.

l   Provide the name and contact information.

l   For airport transfers, please provide flight information.

l   Prepay the fare and keep the receipt.

This process aims to ensure your schedule arrangements go smoothly. Thank you for your cooperation.

Reservation: Limousine bookings must be made at least 48 hours in advance.

Contact Us: About booking, changes or inquiries regarding services, please contact our service hotline at +852 3483 1516 or email us at online@limousineservice.com.hk.

Service Scope: We provide limousine services to and from Hong Kong International Airport, point-to-point transfers, hourly rate services, and cross-border services to and from designated destinations, except restricted areas.

Waiting Time: For scheduled drop-off or specified pick-up times, a free waiting period of 15 minutes is provided. If extended waiting time is required, it must be agreed upon by the customer, and a fee of HKD300 per hour will be charged starting from the 16th minute.

For pick-ups based on the flight's estimated time of arrival (ETA), a free waiting period of 60 minutes is provided, calculated from the actual arrival time of the flight. If extended waiting time is required, it must be agreed upon by the customer, and a fee of HKD300 per hour will be charged starting from the 61th minute.

Night Surcharge: From 23:01 to 06:59, an additional fee of HKD 150 will be charged. Including drop-off, hourly rental, point-to-point transfer and airport pick-up service (Note: Pick-up service is subject to Estimated time of arrival by the Airport Authority at that time).

Stopover : Stopover within the same district, an additional charge starting from HKD100 will apply. The actual cost will depend on the situation . All requests for stopover must be made at the time of vehicle booking; last-minute notifications to the driver will not be accepted.

Special Additional Charges: Waiting in the reception area inside the Central-HK/Macau ferry terminal/train station/high-speed rail station: An additional service fee of HKD120 will be charged.

Updates information: Customer are entitled to one free change of information per service. An additional service fee of HKD100 will be charged within 24 hours prior to the scheduled service time.

Cancellation: Fees paid will not be refunded if the booking is canceled within 48 hours prior to the scheduled service time.

No-show: Fees paid will not be refunded if the customer no show at the scheduled pick-up time.

Car Type: The availability of service is subject to the types of cars we have in stock, and we reserve the right to substitute vehicles. Additional charges may apply for specific car types requested.

Severe Weather: Services will be suspended when Typhoon Signal No. 8 or above, or Black Rainstorm Warning is hoisted, and for up to 2 hours after the signals are lowered. During the suspension period, the fees paid by the customer can be used for the next booking or fully refunded. Therefore, the company is not responsible for any losses incurred. 

Luggage: Luggage must be securely stowed in the enclosed luggage compartment. The luggage capacity for a 4-seater sedan is 2 standard-sized suitcases (22'' X 12'' X 30''), and for a 6-passenger vehicle, there is a total capacity of 4 standard-sized suitcases (22'' X 12'' X 30''). If the customer need to add additional luggage, we can arrange it only under safe conditions and an additional fee of HKD30 per piece of luggage will be changed.

Amendment of Terms and Rights: The company reserves the right to modify, extend, or terminate promotions and amend terms at any time without prior notice. In case of any disputes related to these promotions, the company reserves the final decision-making authority.